Terms of Payment

TERMS OF PAYMENT & BOOKING CONDITIONS

The following terms of payment & booking conditions are valid for ICELANDIC MOUNTAIN GUIDES (IMG), ICELAND ROVERS (ILR) and GREENLAND ADVENTURES by ICELANDIC MOUNTAIN GUIDES (GAIMG).

Day Tours

All rates quoted are based on the current purchasing prices in Iceland. Prices are in Icelandic Kronur (ISK) as shown on our website. Prices are guaranteed after full payment has been made.

CANCELLATION

All cancellations must be made by letter or e-mail. In conformity with business practices within the Icelandic travel industry, the Travel Agent is obliged to charge cancellation fees to passenger(s) as follows:

CANCELLATION CHARGES

DAY TOURS IN ICELAND
  • Cancellation received more than 24 hours prior to departure are fully refunded.
  • Cancellation received less than 24 hours prior to departure will be charged full price.
DAY TOURS OUTSIDE OF ICELAND
  • A confirmation fee of 45.000 ISK is non-refundable
  • 50 % of tour price is refunded if it is formally cancelled between 30 – 59 days prior to departure.
  • 25 % of tour price is refunded, if it is formally cancelled between 16 – 29 days prior to departure.
  • 0 % of tour price is refunded, if it is formally cancelled within 15 days prior to departure.

INSURANCE

Safety is our #1 priority. While our highly trained and experienced guides do their very best to ensure that everyone on tour with us has a safe and fun experience, there is still a very low possibility that an accident can occur that may require medical attention. Therefore, we advise that all of our clients have insurance.

OTHER

All complaints must reach IMG / ILR / GAIMG within 5 days from departure from Iceland. Otherwise possible compensation is not valid.

NOTE

IMG / ILR / GAIMG reserve the right to alter tours and itineraries due to weather or road conditions. All programs can be changed or cancelled at any moment during the trip to assure the safety of the clients and staff of IMG / ILR / GAIMG. No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. IMG / ILR / GAIMG do not assume responsibility for accidents or death that can be traced to the participant´s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.

Multi-Day Tours

All rates quoted are based on the current purchasing prices in Iceland. Prices are in Icelandic Kronur (ISK) as shown on our website. Prices are guaranteed after full payment has been made.

CANCELLATION

All cancellations must be made by letter or e-mail. In conformity with business practices within the Icelandic travel industry, the Travel Agent is obliged to charge cancellation fees to passenger(s) as follows:

CANCELLATION CHARGES

IMG / ILR / GAIMG  reserves the right to keep the below fee to cover costs. 

If clients formally cancel their participation:  
  • 15% of the tour price is non-refundable.
  • 50% of tour price is refunded if cancelled 30-59 days prior to departure.
  • 25% of tour price is refunded if cancelled 16-29 days prior to departure.
  • 0% of tour price is refunded if cancelled 15 days prior to departure.

TAILOR MADE TOURS

Confirmation of 50% must be paid at booking and full payment must have arrived 9 weeks prior to departure. 

CHANGE FEES

If one requests changes to pre-made packages (i.e. self-drive packages), such as adding nights into the program, changing hotels or dates, a change fee might be charged. Please note that there is no fee for booking additional nights in Reykjavík before or after a tour/package.

  • Last minute change fee:If a confirmed service is changed less than two weeks prior to arrival of the client, change fee might be charged.
  • Last minute booking fee:A last minute booking fee might apply to all bookings requested within two weeks of client’s arrival. This fee will apply to bookings for self-drive packages and countryside accommodations. However, this does not guarantee confirmation and one will only be charged for confirmed bookings.

INSURANCE

Safety is our #1 priority. While our highly trained and experienced guides do their very best to ensure that everyone on tour with us has a safe and fun experience, there is still a very low possibility that an accident can occur that may require medical attention. Therefore, we advise that all of our clients have insurance that includes rescue.

VALIDITY OF PRICES

All rates quoted or shown in our tariffs are based on current purchasing prices in Iceland. In the event of currency fluctuation, government taxes, or due to any other cost increases that are outside our control, IMG reserves the right to change prices already quoted or published in our price lists without notice.

Any eventual changes in rates will not be made with less than 8 weeks’ notice prior to arrival.

After the invoice has been issued, the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. IMG / ILR / GAIMG  will absorb an amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.

OTHER

All complaints must reach IMG / ILR / GAIMG  within 5 days from departure from Iceland. Otherwise possible compensation is not valid.

IMG / ILR / GAIMG  reserves the right to alter tours and itineraries due to weather or road conditions. All programs can be changed or cancelled at any moment during the trip to assure the safety of the clients and staff of IMG / ILR / GAIMG . Clients takes full responsibility for meeting the physical fitness level requirement of the trip. Clients that are physically unfit or not equipped for their tour can be dismissed from the tour at their own expense.  No responsibility is accepted for losses or expenses due to delays, changes of flights or other services, as well as because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. IMG / ILR / GAIMG  does not assume responsibility for accidents or death that can be traced to the participant´s negligence, acts of third parties or exterior circumstances, such as weather, natural occurrences, war or other similar causes.

Expeditions

CONFIRMATION FEE

A confirmation fee is required for all expeditions and is not refundable. How high the confirmation fee is (often around 15-20% of total tour price), and by what time it has to be paid, varies between tours and will be specified in the expedition manual of each tour, available on IMG / ILR / GAIMG web site and/or in email communications between IMG / ILR / GAIMG and the client during the booking process.

CANCELLATION

All cancellations must be made by letter, fax or email to the IMG / ILR / GAIMG Expeditions Department. In conformity with business practices within the Icelandic travel industry, the Travel Agent is obliged to charge cancellation fees to passenger(s) as follows:

CANCELLATION CHARGES

EXPEDITIONS IN ICELAND
  • 50 % of total tour price will be refunded, if formally cancelled between 30 – 14 days prior to departure.
  • 25 % of total tour price will be refunded, if formally cancelled between 13 – 8 days prior to departure.
  • 0 % of total tour price will be refunded, if formally cancelled within 7 days prior to departure.
EXPEDITIONS OUTSIDE OF ICELAND
  • 50 % of total tour price be refunded, if formally cancelled between 90 – 180 days prior to departure.
  • 0 % of total tour price be refunded, if formally cancelled less than 3 months prior to departure.

INSURANCE

Safety is our #1 priority. While our highly trained and experienced guides do their very best to ensure that everyone on tour with us has a safe and fun experience, there is still a very low possibility that an accident can occur that may require medical attention. Therefore, we advise that all of our clients have insurance.

VALIDITY OF PRICES

Valid retail prices are as listed on our price lists issued by IMG / ILR / GAIMG for each period. All rates are based on current purchasing prices in Iceland. IMG / ILR / GAIMG reserves the right to change prices already quoted or published in our price lists without notice due to inflation, changes in oil prices, government taxes, or any other cost increases that are outside our control. IMG / ILR / GAIMG will absorb an amount equivalent to 5% of the price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%. Eventual changes in rates will not be made with less than 4 weeks’ notice before departures or on bookings already made and confirmed.

OTHER

All complaints must reach IMG / ILR / GAIMG within 5 days from departure from Iceland. Otherwise possible compensation is not valid.

NOTE

IMG / ILR / GAIMG reserve the right to alter tours and itineraries due to weather or road conditions. All programs can be changed or cancelled at any moment during the trip to assure the safety of the clients and staff of IMG / ILR / GAIMG. No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. IMG / ILR / GAIMG do not assume responsibility for accidents or death that can be traced to the participant's negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.