Terms of Payment
Risk-free booking terms in light of COVID-19
We have learned that these days, everything can change in a heartbeat. Of course, when conditions are as they are, planning your next holiday adventure can be difficult.
We want to help. With our revised flexible booking terms, you can plan your next holiday with Icelandic Mountain Guides and Arcanum, risk-free.
We are here and happy to help
Our office is open and we are happy to help with the planning of your next adventure. If we need to cancel or change a departure due to the circumstances, you will be contacted immediately and we will find a solution that best suits you. Free date changes, credit or a full refund, it is completely up to you.
Need to change your plans? We understand
Things happen and conditions change, especially now as the situation is fluid and the news and advice changes constantly. We understand and if you need to change your plans, we got you covered.
Daytour bookings can be changed free of charge or canceled for a full refund up to 24 hours before departure. No confirmation or booking fees.
Multi-day tours can be changed free of charge or canceled for a full refund up to 6 weeks before departure. See more information below. Again, no confirmation or booking fees.
We, the team at Icelandic Mountain Guides and Arcanum are doing everything we can to make sure that we can continue to serve you with passion and professionalism.
The following terms of payment & booking conditions are valid for ICELANDIC MOUNTAIN GUIDES (IMG), ICELAND ROVERS (ILR), GREENLAND ADVENTURES by ICELANDIC MOUNTAIN GUIDES (GAIMG) and Arcanum Glacier Tours. (AGT).